NOTICE OF PRIVACY

COPYRIGHT AND REGISTERED TRADEMARKS.

All the materials contained in www.thelulubabystore.com, images, illustrations, designs, backgrounds, photographs, commercial notice (Your world, your world.), Programs, distinctive signs, logos, isotypes, isologues, written materials and registered trademarks are protected by Mexican Legislation and applicable international treaties on industrial and intellectual protection, for which all their intellectual rights are reserved. The logos, photographs and drawings are registered with the National Institute of Copyright under the registration number 03-2020-010911553500-14. The commercial notices, programs and trademark have been registered with the Mexican Institute of Industrial Property.

USE OF THE SITE

USE POLICIES

The website www.thelulubabystore.com may eliminate or limit your account if we detect the improper use of it and the services offered on this site, understanding as improper use, but not limited to, the following:

• Use the website for resale or commercial use purposes.

• The extraction, collection or obtaining, directly or indirectly, of any information or data contained in the site, with the exception of the PDF files authorized for downloads.

• Any attempt to convert, adapt and / or modify the formats of the website or its content.

• Use the HTML codes available to a third party.

• Replicate, duplicate, copy or imitate information, data, images, descriptions and / or photographs for use on other websites or platforms. Likewise, the reproduction, distribution, transmission or download of any content from www.thelulubabystore.com (including registered trademarks) for personal or commercial purposes.

• Collect and use product descriptions.

• Sending junk, spam or unsolicited mail, this includes promotions and advertising of services and / or products.

• Attempt or execution of fraudulent activities such as identity or payment forgery.

Please review the Terms and Conditions of Use of the site www.thelulubabystore.com. By making a purchase on our website we understand that you have read, understood and accepted these terms. These Terms of Use were last updated on April 26, 2020.

INFORMATION ON PRICES, PRODUCTS AND CONTENT

The information of the products described in the site www.thelulubabystore.com is accurate and is attached to the characteristics stated in it, this same quality is offered by our suppliers. If there is a case of a manufacturing error in the product that makes it not comply with the specifications established on the website, the item may be returned and refunded, as long as the policies established in the section on Returns.

The prices shown on the website are subject to change without prior notice. Shipping costs will always be indicated before making full payment for the purchase, so that you are able to accept them. In case of quotation of international shipments, the instructions described in the following section must be followed

The colors displayed on each of our products are accurate and true to life. However, the perception or display of colors may vary on each screen or monitor, for which we dispense with ensuring that the colors shown on your screen or monitor are accurate.

The safety of our products only goes as far as the responsibility of use and vigilance of parents and / or caregivers is carried out. Our products are made with high quality, noble and non-toxic materials, however, parents or guardians must make sure that the product they purchase is appropriate for the age of the baby or child and take the necessary measures for the complete well-being of the infant.

ESTIMATED TIME OF SHIPPING AND DELIVERY.

The delivery period for an order ranges from the moment payment is confirmed until the product is shipped by parcel and takes 1 to 2 business days (this may be subject to product availability). Subsequently, the parcel delivery time for national shipments is 2 to 6 business days * (this may vary depending on the shipping address). The customer will be sent the tracking guide of his order by email where the estimated delivery time will be specified. In case of international shipments it is necessary to request a quote on costs and delivery times for a specific postal code to the email support@thelulubabystore.com before proceeding with the purchase.

We are not responsible if the customer provides incorrect or insufficient information for shipment by parcel and / or fails to respond to calls or attempted deliveries by parcel. That is why we request that if you notice that any information is incorrect or insufficient, you send us an email as soon as possible while it is still in our hands to resolve it. In the event of not doing it on time, you must deal directly with the corresponding parcel.

* Due to the contingency derived from COVID-19, delivery times may vary. We appreciate your understanding in advance.

RETURNS AND REFUNDS

GENERAL CONDITIONS OF RETURN.
Not all products on www.thelulubabystore.com have a return and refund. This is due to the hygiene and health responsibility that we have with our clients. Each product has its return and refund section where you can find out about these policies. In the case of products that have a return, it will be accepted as long as it is under the following conditions:

• Notify us of the desire and reason for return within 1 to 15 calendar days of the purchase.
• All the products to be returned must be sent in their original packaging (bag or box) including the accessories that are gift for the purchase.
• Products that are used or damaged by the customer will not be received.
• Items purchased at a discount or gift for purchase must also be returned.
• We only accept returns for damages occurred by courier or for receiving a product other than the one purchased.

You must contact us by email at support@thelulubabystore.com and you must provide us with the business days in which the collection could be made, it is not possible to schedule collections at specific times. Later we will send you an email with the package collection guide, which we ask you to print and deliver when you give the package with the product *. Without exception, the products must be returned in their original packaging, including the promotional items and gifts included in the purchase.

When we receive the product (s) we will carry out the pertinent review and in case of confirming the refund, it will be processed automatically in the same form of payment with which the purchase was made. This process can take between 2 and 30 calendar days to be reflected in your account statement when you have paid with a Credit or Debit Card. In case of payments with PayPal or Mercado Pago, the refund time is from 48 to 72 hours automatically to your account.